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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Janute Casey

April 17, 2024

5  out of  5 rating by Janute Casey
"Thank you for making me feel like I am your family!!! Sincerely thank you for taking care about me for so many years!!! The greatest thanks to Lori Jean Desalvo for her we’ll come and solve all the problems!!! Love you guys!!! Janute Casey"
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Keith Rang

April 12, 2024

5  out of  5 rating by Keith Rang
"I had to contact the Chris Collins agency for a friend of mine who was in a bad accident. I wasn’t sure where to even begin, but they helped me out with everything. I was truly amazed at how much help they gave me. I highly recommend this agency."
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Dow Carter

March 28, 2024

5  out of  5 rating by Dow Carter
"Chris Collins - State Farm has been my insurance agent since moving to the Chicagoland area in 2009. His staff have always been there for me and my family. Answering questions, filing claims and providing excellent customer service."
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Harry Belden

March 8, 2024

5  out of  5 rating by Harry Belden
"I've been with this agent for three and a half years, and couldn't be happier with the service I've received in that time. I have always been helped quickly and kindly whenever I needed help or clarification on something. They helped me immensely when my building was struck by lightning two years ago! Michael Malone has gone above and beyond multiple times to help me add/change policies, and even to find other agents across state lines when I moved, saving me countless hours of research and vetting. I couldn't be more appreciative of him. If you're looking for convenience, real help, and quick communication, all at affordable rates, look no farther!"
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Paula Denton

March 8, 2024

5  out of  5 rating by Paula Denton
"Excellent insurance company!"
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Raymond Marquez

March 7, 2024

5  out of  5 rating by Raymond Marquez
"Lori Desalvo is numero uno. It is because of her that I have returned to State Farm. Her concentrated efforts and her kind and pleasant attitude are nothing but a plus for the Chris Colin’s office."
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Tiffany Zanin

February 1, 2024

5  out of  5 rating by Tiffany Zanin
"Chris & his entire staff are friendly, efficient and professional! They will make sure you have the insurance you need! Highly recommend!"
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Aja Singletary

January 20, 2024

5  out of  5 rating by Aja Singletary
"Lori really eased my nerves. She is a joy to talk to over the phone. She solved my problem super quickly!"
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Alexandra Nitti

January 17, 2024

5  out of  5 rating by Alexandra Nitti
"Everyone at Chris Collins office is fantastic! Lori will go above and beyond to help anyone out!"
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Estera Cucu

January 12, 2024

5  out of  5 rating by Estera Cucu
"Amazing customer service."
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January 11, 2024

5  out of  5 rating by Gayle KORNMANN-MANASSA
"I have been with State Farm for decades. Chris Collin's branch is outstanding; always helping in any way they can. His employees are the best as well."
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Patrick Raftery

December 21, 2023

5  out of  5 rating by Patrick Raftery
"Chris and his team are GREAT neighbors! They will take care of you like family. One of the best things is their accessibility - you can call 24/7, get quotes online, start a claim with the smart phone name it, Chris and his team are there anytime, anywhere, any way you want it. That's the way you need it - anyway you want it!"
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Terry Mullins

December 11, 2023

5  out of  5 rating by Terry Mullins
"Mike Malone is awesome! Mike helped guide me through a water damage liability claim at my Condo and set up calls with the appropriate StateFarm claim department Outstanding support! Many thanks Mike! BR, Terry"
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December 4, 2023

5  out of  5 rating by CWS Fan
"The Chris Collins - State Farm Agency has always gone above and beyond providing professional service to both my wife and I."
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Emily Basque

November 8, 2023

1  out of  5 rating by Emily Basque
"We had fraud on our auto payment method and the number was changed. Instead of calling us or contacting us in any way, we got an auto cancelation warning. After 14 years of using him as an agent and always paying on time there was not a single indication of a person being on the other end. I was frustrated when we totaled our car out of state and they did not help us in any way, but I was talked out of changing agents at that time. I wish I had so he hadn't gotten our money all these years. The purpose of an agent is to help you and this group absolutely does NOT. Find someone better."
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September 28, 2023

5  out of  5 rating by Jimmy
"I always have had a great experience working with them, especially Lori ! Thanks again for great service !"
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bobbie white

September 10, 2023

5  out of  5 rating by bobbie white
"My experience with the Chris Collins, State Farm Insurance was the best in every aspect. Starting with my first phone call to learn about coverage, costs, alternatives, and details, Rob Adrahtas, the Sales Representative was excellent. He was communicative, knowledgeable, and provided me all the details I needed for comparisons. The follow up to phone calls, emails, and response to any of the particulars related to my policies were handled timely and professionally. The administrative office staff, both Lori Jean and Patti were helpful, friendly and very efficient. I highly recommend Chris Collins-State Farm Insurance if you are looking for an Agent like Chris Collins who also has a staff that provides great service and insurance coverage. Bobbie"
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Nicole Smith

August 30, 2023

5  out of  5 rating by Nicole Smith
"Chris Collins’ agency has, by far, exceeded my expectations. They gave me the same full coverage for literally less than half of what I’d been paying a competitor for car insurance and a great deal combining my car and condo insurance. Every year someone checks in, and I always get through right away to speak with someone friendly and helpful when I give them a call. I even got immediate email responses and temporary cards late at night when I bought a new car and wanted to make sure it got put on my plan! This agency is a true model of excellent customer service, they’re one in a million!"
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Rhonda Johnson

August 15, 2023

5  out of  5 rating by Rhonda Johnson
"Laurie is amazing! Always has answers and very knowledgeable! She returns my calls within minutes and the overall office is clean, organized, friendly, and I’ll never leave there!!!"
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Jeffrey Gersten

July 26, 2023

5  out of  5 rating by Jeffrey Gersten
"They are always so helpful. They answer right away and always have the answer. Laurie was knowledgeable, personable, and very professional. Thank you!"
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erik stein

July 20, 2023

5  out of  5 rating by erik stein
"These guys are the best. Super friendly and easy to work with. Fast, professional and very competent... Especially Lori, she's a rock star!"
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Shelly J

June 23, 2023

5  out of  5 rating by Shelly J
"I’ve been a customer for a short amount of time. Mike Malone made my transition easy and stress free. He is always available to answer any questions that I might have and also gave me the best possible rate. I am extremely pleased with the service and will be referring my friends and family."
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Sheila Canavan

June 21, 2023

5  out of  5 rating by Sheila Canavan
"The team at Chris Collins is always SO helpful!! Appreciate them so much. They make everything easier to navigate as a first-time user."
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Alyssa Tintori

June 17, 2023

5  out of  5 rating by Alyssa Tintori
"I am so glad I switched over to State Farm through Chris Collins agency. Alexy was able to help me open my renters and auto policy seamlessly!!! He also explained to me the importance and benefits of life insurance. This also led me to add the life insurance policy to my plan as well. I was so satisfied and thankful for the information I was able to learn that I would recommend this agency and team to all my family and friends."
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Wojciech Trojanowski

June 16, 2023

5  out of  5 rating by Wojciech Trojanowski
"Just professional."