State Farm® Insurance Agent Chris Collins

"Maria J Machin Was really above and beyond, i called her to get an email of my card and the system was down all over and i was at the DMV for my son to do the road test and she was able to send a certificate of insurance which they accepted and he was able to do the test and he passed his first test. So thank you for helping us. Ww appreciate it"

"Chris was fine up until I requested to cancel my auto insurance. No response and another state farm team had to pick up the slack"

"Christine is a terrific person to work with. She answers questions and solves problems with kindness and respect. I would recommend working with this group in particular Christine."

"Lori, helped me quickly and efficiently with a situation. So grateful for her help."

"Very quick and efficient service. My issue was addressed promptly and with great communication from start to finish."

"Maria was very helpful in issuing on line, a new insurance card for my new vehicle being attained tomorrow. Thank you"

"I had a great experience with Chris and team. They explained everything clearly and even helped review competing bids. When it was clear that the competing bid is significantly cheaper they helped me get refund from the payment I made to them and switch. I'd come back if the costs align in the future for the great service."

"I had to update my insurance policy after we replaced our car. Lori was a pleasure to work with, taking the time to review my current coverage and breaking down the premium charges. I appreciate her sense of humor, willingness to answer all my questions and not making me feel rushed, turning our call into an enjoyable experience!"

"Maria is extremely friendly and helpful!"

"Hands down, the best home/auto insurance. I've been with them for over 3 decades and am not going anywhere ! Received my annual homeowners' policy, it went up. Per the wonderful agent, Maria, we had a policy update and review and guess what ? We SAVED money ! Couldn't be happier. Thank you Chris Collins and Maria !"

"Where do I begin!? It's been almost 7yrs since I have been with State Farm Chris Collins, and while I know I should shop around for better rates for any of the 3 policies i have, it hasn't even crossed my mind because I absolutely enjoy working with the team there! Lori has been my girl from day 1 and she has never let me down or in the dark. Lori has been patient, kind, humorous, proactive and just awesome! Words you don't usually associate with insurance companies or personnel. Highly recommend working with the team here!"

"Lori and Maria have always been incredibly helpful in responding to my policy questions. Maria recently went above and beyond to quickly provide me with coverage information. Excellent service all around!"

"This is an amazing agency! The staffs are responsive and always want what’s best for the client and have always catered toward my home and auto insurance needs. I highly recommend their services. Thank you for the amazing work!!!"

"The help I received was very professional. Got the job done with no hassles or problems. Very satisfied."

"Happy to return to State Farm after a few years away. The setup procedure to get my two policies set up again was explained and after wanting to make some changes, Lori in the office took her time to explain everything to me as well as follow-up next morning to wrap things up. Excellent service, thank you!"

"Maria Machin at Chris Collins office provided Excellent Customer Service! Not only did she answer my call just as the office was getting ready to close, she took the time to help me add my additional vehicle to my policy and explain all my options...all while being patient, kind and super helpful. Thank you Maria!"

"I transferred to this office when I discovered a different Stare Farm agent was charging me for both renters and homeowners. I recently was hit and the other driver ran. I got the license number and the make and model as I was chasing the guy. Chicago police do nothing to catch the bad guys. State Farm contacted the other driver and they denied it. They wanted a picture, which is really hard to get when you are chasing someone going down one way streets the wrong direction and making u turns against the lights in major intersections! I paid for the deductible. And unfortunately, State Farm insisted I go to an ‘authorized’ repair place -Crash Champions- who ended up braking my window mechanism. The facility was filthy. I have bumps in my paint job. 5 months later, with no explanation, I got a refund for my deductible. It seems the other driver had State Farm too!!! I am thrilled I got my deductible back. However, the agent never knew anything that was going on and State Farm never kept me in the loop. Strange."

"I had to make quick changes to my policy and Chris helped me get it all taken care of Friday afternoon at 4pm with a smile and kind words. Thrilled to have a trustworthy and caring agent that can cover me in IL AND WI. Thank you, Chris and team!"

"I am grateful and amazed by excellent customer service I have received from Chris Collin's group, specifically Ms. Lori Jean DeSalvo. She is personable and friendly when we speak. She asks the right questions about my needs. She is organized and keeps me updated on policy and programs. Ms. DeSalvo delivers in a prompt and timely manner as well. Thank you Ms. DeSalvo for your hard work!"

"Hello, everyone at this office is a pleasure to work with, but Lori was exceptional when I called today to sort out some challenges! She was kind, while working to address my concerns with grace and updated my information in a timely manner. I was able to get right back to work, issue resolved by close of the lunch hour. ⭐️⭐️⭐️⭐️⭐️"

"Lori was great to work with and helped me with all my questions!"

"Maria is fabulous! She went above and beyond and helping me find the right policy for my needs. I didn’t realize I had a gap and coverage and I’m happy to know that I am now protected. Also know that this agency provides nonowners policies! Thank you again, Maria ."

"Excellent customer service from everyone in this office. They worked deligently on my behalf to challenge a claim decision. Patty is AMAZING and she went above and beyond my expectations to help resolve the claims adjuster’s decision in my favor. Patty took ownership of the matter and provided me timely updates thru out. I highly recommend Chris and his team for all your insurance needs. They really take care for their clients like family."

"They are awful in how they treat long time customers. No regard or respect, just interested in taking your money. They never addressed any of it. Chris can't be bothered, he can't even be bother to eturn your call."

"Lori was awesome as usual these guys are really friendly and very helpful!"