State Farm® Insurance Agent Chris Collins
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
AkashiXI
October 1, 2024
5
out of
5
rating by AkashiXI
"Lori was great to work with and helped me with all my questions!"
We responded:
"Thank you for sharing your experience! It's fantastic to hear that Lori was able to assist you with all your questions. We're always here to help!"
kay mae
September 20, 2024
5
out of
5
rating by kay mae
"Maria is fabulous! She went above and beyond and helping me find the right policy for my needs. I didn’t realize I had a gap and coverage and I’m happy to know that I am now protected. Also know that this agency provides nonowners policies! Thank you again, Maria ."
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear that Maria was able to help you find the right policy and address the gap in your coverage. We're glad to know you're now protected and that you found value in our nonowners policies. Your feedback is greatly appreciated!"
Jacqueline Brown
September 18, 2024
5
out of
5
rating by Jacqueline Brown
"Excellent customer service from everyone in this office. They worked deligently on my behalf to challenge a claim decision. Patty is AMAZING and she went above and beyond my expectations to help resolve the claims adjuster’s decision in my favor. Patty took ownership of the matter and provided me timely updates thru out. I highly recommend Chris and his team for all your insurance needs. They really take care for their clients like family."
We responded:
"Thank you so much for your kind words! It's wonderful to hear that Patty and the team were able to assist you effectively and exceed your expectations. We strive to treat everyone like family and are delighted that you felt well taken care of. Your recommendation means a lot to us!"
Terri Ammirati
September 11, 2024
1
out of
5
rating by Terri Ammirati
"They are awful in how they treat long time customers. No regard or respect, just interested in taking your money. They never addressed any of it. Chris can't be bothered, he can't even be bother to eturn your call."
We responded:
"Terri, I have addressed your concerns in the other review you have left. Thank you and we wish you all the best!"
jeff powers
September 5, 2024
5
out of
5
rating by jeff powers
"Lori was awesome as usual these guys are really friendly and very helpful!"
We responded:
"Lori's dedication and friendliness truly shine through! It's wonderful to hear that you found our team helpful and approachable. Thanks for sharing your experience!"
Steve Sanders
August 29, 2024
5
out of
5
rating by Steve Sanders
"Fortunately, over the last three decades that I've had policies with Chris, I haven't had to make too many claims. However, the times I did make a claim with Chris and his team, their service was exemplary. They're very courteous, efficient, and fast. I highly recommend Chris and his team for any of your insurance needs. Thank you to Chris and his team for all of your help."
We responded:
"Thanks Steve. We appreciate your business. "
Eric David Santos
August 5, 2024
5
out of
5
rating by Eric David Santos
"Great customer service AAA+++"
We responded:
"Thank you so much for the fantastic feedback, Eric! We're delighted to hear you had a great experience with our customer service. Your support means a lot to us!"
Marilyn Nolan
July 27, 2024
5
out of
5
rating by Marilyn Nolan
"I had a request from the new owners of my downtown apartment building to add an addition to my policy or I would be charge a monthly fee….within 15 minutes the change was sent to my inbox all with the help of Lori J DeSalvo of the Chris Collins State Farm Agency….thanks Lori"
We responded:
"Thanks Marilyn. Glad we could help!! "
Kathy Beaulieu
July 12, 2024
5
out of
5
rating by Kathy Beaulieu
"Was transferred to this agency after 50 years with another office. Sherri and Lori are extremely knowledgeable, helpful, and easy to talk to!"
We responded:
"Thank you for your 50 years of loyalty to State Farm and for sharing your positive experience with Sherri and Lori. It's wonderful to hear that they were able to assist you so effectively. We're glad to have you with us!"
Ann Massie
July 9, 2024
5
out of
5
rating by Ann Massie
"A State Farm client for 25 years and 9 of those years with Chris Collins. He and the staff made my move from the East Coast transition so smoothly in 2015 by setting up a numbers of accounts. Their personal touch by answering phones, taking time to solve present issues, and overall service is greatly appreciated . Definitely will be a lifetime client !! Thank you all and keep up the GREAT work!"
We responded:
"Thank you for being a loyal State Farm client for 25 years and for your kind words about me and the team! We are thrilled to hear that we were able to make your move from the East Coast a smooth transition in 2015. Your feedback and continued trust mean a lot to us. We look forward to serving you for many more years to come!"
Jim Tiger
June 24, 2024
5
out of
5
rating by Jim Tiger
"Lori at Chris Collins has been a great help in all things especially with installing "Safe and Save." This comment is from Jim Tiger."
We responded:
"Thank you for sharing your positive experience with Lori and our "Safe and Save" program, Jim! We're glad to hear that she was able to assist you with everything you needed. If you have any more questions or need further assistance, feel free to reach out."
Kirsten Jones
June 5, 2024
5
out of
5
rating by Kirsten Jones
"I had the pleasure of speaking with Lori on the phone. She was able to guide me through some important information and recommend multiple useful options. Gino is also always friendly, attentive and professional."
We responded:
"Thank you for sharing your positive experience with Lori and Gino! We're glad to hear they were able to provide you with helpful information and excellent service. If you have any more questions or need further assistance, feel free to reach out."
Alexis Dey
May 6, 2024
5
out of
5
rating by Alexis Dey
"Fantastic customer service from this team! Everyone is quick to respond and are great communicators. They truly look out for the best interest of their customer."
We responded:
"Thank you Alexis. 😊 "
Janute Casey
April 17, 2024
5
out of
5
rating by Janute Casey
"Thank you for making me feel like I am your family!!! Sincerely thank you for taking care about me for so many years!!! The greatest thanks to Lori Jean Desalvo for her we’ll come and solve all the problems!!! Love you guys!!! Janute Casey"
We responded:
"Thank you Janute 😊 "
Keith Rang
April 12, 2024
5
out of
5
rating by Keith Rang
"I had to contact the Chris Collins agency for a friend of mine who was in a bad accident. I wasn’t sure where to even begin, but they helped me out with everything. I was truly amazed at how much help they gave me. I highly recommend this agency."
We responded:
"I’m glad we were able to help Keith. Thank you so much for the nice review. Chris Collins State Farm Park Ridge, Illinois"
Dow Carter
March 28, 2024
5
out of
5
rating by Dow Carter
"Chris Collins - State Farm has been my insurance agent since moving to the Chicagoland area in 2009. His staff have always been there for me and my family. Answering questions, filing claims and providing excellent customer service."
We responded:
"Thank you so much for your thoughtful 5-star review! We're thrilled to hear about your positive experiences with us since moving to the area in 2009. Our dedicated team is always here for you!"
Harry Belden
March 8, 2024
5
out of
5
rating by Harry Belden
"I've been with this agent for three and a half years, and couldn't be happier with the service I've received in that time. I have always been helped quickly and kindly whenever I needed help or clarification on something. They helped me immensely when my building was struck by lightning two years ago! Michael Malone has gone above and beyond multiple times to help me add/change policies, and even to find other agents across state lines when I moved, saving me countless hours of research and vetting. I couldn't be more appreciative of him. If you're looking for convenience, real help, and quick communication, all at affordable rates, look no farther!"
We responded:
"Harry, thank you so much for your thoughtful review! We're thrilled to hear about your positive experiences with us over the past three and a half years. Providing prompt and helpful service is always our top priority, and it's great to know that we've been able to assist you during challenging times, such as when your building was struck by lightning. Michael truly values your satisfaction and is dedicated to exceeding your expectations. We're grateful for your trust and look forward to continuing to serve you with convenience, genuine assistance, and swift communication."
Paula Denton
March 8, 2024
5
out of
5
rating by Paula Denton
"Excellent insurance company!"
We responded:
"Paula, thank you so much for your 5-star review!"
Raymond Marquez
March 7, 2024
5
out of
5
rating by Raymond Marquez
"Lori Desalvo is numero uno. It is because of her that I have returned to State Farm. Her concentrated efforts and her kind and pleasant attitude are nothing but a plus for the Chris Colin’s office."
We responded:
"Raymond, thank you so much for your kind words! We're thrilled to hear that Lori's exceptional service and positive attitude have made your experience with our office so enjoyable. We truly appreciate your continued support and look forward to serving you in the future."
Tiffany Zanin
February 1, 2024
5
out of
5
rating by Tiffany Zanin
"Chris & his entire staff are friendly, efficient and professional! They will make sure you have the insurance you need! Highly recommend!"
We responded:
"It's fantastic to hear about your positive experience with our office. Being described as friendly, efficient, and professional speaks volumes about our commitment to excellent service. Thank you for recommending us and for highlighting our dedication to ensuring you have the insurance you need. If you have any more questions or need assistance in the future, don't hesitate to reach out. We appreciate your recommendation!"
Aja Singletary
January 20, 2024
5
out of
5
rating by Aja Singletary
"Lori really eased my nerves. She is a joy to talk to over the phone. She solved my problem super quickly!"
We responded:
"We're delighted to hear that Lori could ease your nerves and provide you with a positive experience. Our team values excellent customer service, and it's wonderful that Lori was not only able to address your concerns quickly but also bring joy to your conversation. Thank you for sharing your positive feedback!"
Alexandra Nitti
January 17, 2024
5
out of
5
rating by Alexandra Nitti
"Everyone at Chris Collins office is fantastic! Lori will go above and beyond to help anyone out!"
We responded:
"It's great to hear that you've had such a positive experience with our office! Recognizing and appreciating the efforts of individuals like Lori is wonderful. Thank you for leaving such wonderful feedback."
Estera Cucu
January 12, 2024
5
out of
5
rating by Estera Cucu
"Amazing customer service."
We responded:
"Thank you for the review Estera!! "
Gayle KORNMANN-MANASSA
January 11, 2024
5
out of
5
rating by Gayle KORNMANN-MANASSA
"I have been with State Farm for decades. Chris Collin's branch is outstanding; always helping in any way they can. His employees are the best as well."
We responded:
"Thank you so much Gayle. We appreciate having you as a loyal customer. All the best to you. Chris Collins "
Patrick Raftery
December 21, 2023
5
out of
5
rating by Patrick Raftery
"Chris and his team are GREAT neighbors! They will take care of you like family. One of the best things is their accessibility - you can call 24/7, get quotes online, start a claim with the smart phone app...you name it, Chris and his team are there anytime, anywhere, any way you want it. That's the way you need it - anyway you want it!"
We responded:
"Thank you, Patrick for your wonderful review! We're thrilled to be considered GREAT neighbors. Accessibility is a top priority, and we're here for you 24/7. Whether it's a call, online quote, or using our smartphone app, we're ready to assist anytime, anywhere. Your trust means a lot, and we appreciate the opportunity to serve you like family!"